Shipping Policy

We are proud to offer delivery to 20 supported destinations. We deliver to:

• United Kingdom (Domestic): All regions within the UK.
• Europe: Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Spain, Sweden and Switzerland.
• Rest of World: USA, Canada, Australia, New Zealand and Japan. Delivery availability and the final shipping charge are confirmed at checkout.

All product prices listed on our website are inclusive of VAT where applicable. Shipping costs are calculated based on weight and destination and will be clearly displayed at the checkout page before you finalise your purchase.

Delivery charges use Royal Mail online postage rates effective 5 October 2026, plus £2 packaging per shipping package. The final charge is shown at checkout. Rates up to 2 kg assume a small parcel; medium parcels weighing 2 kg or less and oversized parcels require a separate quote.

United Kingdom (Domestic)

Europe

International (Rest of World)

All orders are dispatched from our warehouse located in London, United Kingdom.

Our order cut-off time is 12:00 noon, London local time (GMT or BST, as applicable).

• Orders placed before 12:00 PM will begin processing the same day.
• Orders placed after 12 noon on Friday, or over the weekend, are normally dispatched on Monday, with delivery expected on Tuesday. Bank holidays may affect these dates.

All orders are processed within 1 working day (Monday to Friday), subject to stock availability. We do not dispatch on weekends or bank holidays. If limited stock delays your order, we will contact you with an updated dispatch estimate.

Once your order is dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your package. Tracking information is typically updated within 24 hours of dispatch.

We take great care in packaging our Afro-food products to ensure they arrive in perfect condition. We use high-quality, durable packaging and, where necessary, protective materials for fragile or perishable items.

Customers are responsible for providing a correct and complete shipping address. Please double-check your details at checkout. If a package is returned to us due to an incorrect address, the customer will be responsible for the additional shipping costs to resend the item.

You may request a cancellation within 24 hours of placing your order. Once the order has entered the processing or shipping phase, we may not be able to cancel it. Please contact us at admin@duaba.co.uk immediately for cancellations.

If you need to change your shipping address, please notify us within 24 hours of placing your order. After this window, we cannot guarantee that the address can be updated.

If the courier is unable to deliver your package, they may leave a calling card or attempt redelivery. If the package is returned to our facility after multiple failed attempts, the customer is responsible for any re-shipping fees.

Please inspect your order upon arrival. If you receive damaged, incorrect, or missing items, you must report this to us within 48 hours of delivery. Please provide your order number and clear photos of the damage or the incorrect item at admin@duaba.co.uk

While we strive for timely delivery, delays may occur due to customs, weather, or courier issues. If your package is significantly delayed or marked as lost by the carrier, please contact us, and we will initiate an investigation.

A delivery confirmation (including GPS or signature where applicable) provided by the carrier will be considered as proof of delivery. We are not responsible for packages stolen from the delivery location after they have been confirmed as delivered.

• UK Orders: VAT is included in the price.
• International Orders: For orders outside the UK, the recipient is the importer of record and may be subject to import taxes, customs duties, and fees levied by the destination country. These charges are the responsibility of the customer.

• Customer Responsibility: Providing accurate info, paying duties, and accepting the delivery.
• Our Responsibility: Processing orders timely, ensuring safe packaging, and providing valid tracking.

A digital invoice is sent via email with every order. A physical packing slip is included inside the package for customs and identification purposes.

We are committed to reducing our environmental footprint. We use recyclable or biodegradable packaging materials whenever possible to support a sustainable future.

To protect our customers, all orders undergo security screening. We reserve the right to cancel any order that appears fraudulent or fails our security verification.

We reserve the right to update this Shipping Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date.