Food Delivery Policy

Duaba Afro Foods hereby informs customers that orders normally dispatch within 1 working day, subject to stock availability. Delivery estimates depend on the destination; please see our Shipping Policy. Orders placed after 12 noon on Friday, or over the weekend, are normally dispatched on Monday, with delivery expected on Tuesday, excluding bank holidays.

Customers are allowed to provide delivery instructions when placing their order, such as requesting the parcel to be left with a neighbour. However, Duaba Afro Foods shall not be held liable for any lost or stolen parcels resulting from specific delivery instructions left for the carrier.

In the event that no one is available to receive the delivery, the delivery driver shall leave a calling card containing instructions on how to rearrange delivery. Duaba Afro Foods shall promptly notify customers as soon as their parcels leave our facility and provide an estimated time of arrival (ETA) on the day of delivery.

Duaba Afro Foods is not responsible for any customs and taxes applied to your order. All fees (including tariffs and taxes) imposed during or after shipping are the responsibility of the customer. Duaba Afro Foods shall have the exclusive rights to decide, amend, and modify the delivery terms (including but not limited to return, refund cancellation etc.) and fees.

Regardless of the effort we put in to meet all delivery deadlines, we do not warrant the delays may not happen because of postal/carrier delays, logistics, bad weather, or any other natural or unnatural event which is beyond our control. However, we will keep you updated as much as we can, and you should be able to track your parcel’s progress.

Duaba Afro Foods hereby notifies customers that we deliver to all UK postcodes, including Northern Ireland. Duaba Afro Foods hereby also notifies that orders normally dispatch within 1 working day, subject to stock availability. Our daily order cutoff is 12 noon, London time.

We hereby inform customers that once their order leaves our warehouse, a delivery tracking notification will be provided, along with an Expected Time of Arrival from our third-party delivery partner. Subject to the terms of this policy, UK delivery with Royal Mail Tracked 24 is normally expected the next working day after dispatch; delivery estimates are not guarantees.

Orders placed after 12 noon on Friday, or over the weekend, are normally dispatched on Monday, with delivery expected on Tuesday. Bank holidays may affect these dates. If limited stock delays dispatch, we will contact you with an updated estimate. In the event that the customer will not be home on the day or time of delivery, our delivery partners may provide an option to select a ‘safe place’ or divert the delivery to a neighbour.

The delivery cost starts at £5.75 including £2 packaging per shipping package (please check out the “shipping rates & delivery estimates” clause) and is calculated based on the total weight of the basket and the delivery location. Please read our full “shipping rates & delivery estimates” clause below for more details. Please note that delivery times and costs may vary depending on the delivery location and weight of the items in the basket.

The delivery cost of the basket is incremental and is based on the total weight of the customer’s basket. The delivery cost shall be calculated at checkout based on the weight of the items in the basket and the delivery location will be clearly displayed to the customer before they confirm their order. A minimum basket value surcharge applies for orders under £15.