Help & Faqs
Help & Faqs
Where are your products sourced from?
We source our products from trusted suppliers, prioritizing local farms and producers to ensure fresh, sustainable ingredients.
How can I contact customer support?
You can reach our customer support team via email at [email protected] or by phone at +442033225623.
Do you have a physical location?
Currently, we operate as an online store only, but we may consider physical locations in the future to better serve our customers.
What payment methods do you accept?
We accept major credit cards, debit cards, and digital wallets like PayPal, Google Pay, and Apple Pay for secure transactions.
Can I change my order after it's placed?
Yes, you can change your order within 24 hours of placing it by contacting our customer support team.
How do I know if my order went through?
Once your order is placed, you will receive a confirmation email with your order details and a tracking link.
Is my payment information secure?
Absolutely. We use secure, encrypted payment gateways to ensure that your personal and payment information is protected.
How long will delivery take?
Delivery typically takes 3-7 business days for standard shipping and 1-3 business days for expedited shipping.
Do you offer same-day or next-day delivery?
Same-day or next-day delivery may be available in certain areas. Check your options at checkout or contact us for availability.
Can I pick up my order instead of having it delivered?
Yes, we offer a pick-up option at selected locations. Choose “Pickup” at checkout and follow the instructions for your nearest location.
What should I do if my delivery is delayed?
If your delivery is delayed, check the tracking link provided in your confirmation email. You can also reach out to our support team for updates.
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Are all products always in stock?
While we try to maintain stock, some items may occasionally be unavailable due to high demand or seasonal availability.
How do I know if a product is in stock?
Product availability is updated on our website. Out-of-stock items will be marked, and you’ll have the option to sign up for restock notifications.
Do you offer organic or specialty items?
Yes, we offer a range of organic, gluten-free, and specialty items. Use our website’s filter options to find specific products.
Can I request products not listed on your site?
If you’d like us to carry a particular item, please contact us with your suggestion, and we’ll do our best to accommodate.
How do I create an account?
You can create an account by clicking “Sign Up” on our homepage and entering your details to get started.
How can I reset my password?
To reset your password, go to the login page and select “Forgot Password” to receive a reset link via email.
Can I update my account information?
Yes, you can update your information by logging into your account and going to the “Account Settings” section.
Is my personal information safe?
Yes, we value your privacy and have strict security measures to protect your personal data. We do not share your information with third parties.
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