Terms & Conditions

Last Updated: March 08, 2026

Welcome to duabaafrofoods.co.uk. This website is owned and operated by DUABA AFRO FOODS LTD. Throughout the site, the terms “we”, “us”, and “our” refer to DUABA AFRO FOODS LTD. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”).

1. Overview & Eligibility

By agreeing to these Terms, you represent that you are at least the age of majority in your country or province of residence. You may not use our products for any illegal or unauthorised purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

2. Products & Services (African & Caribbean Groceries)

Product Representation: We make every effort to display as accurately as possible the colours and images of our products. However, we cannot guarantee that your computer monitor’s display of any colour will be accurate.
Perishable Items: Many of our products are food items. Once delivered, it is the customer’s responsibility to store them correctly (refrigeration/freezing) as per the label instructions.
Availability: We reserve the right to limit the sales of our products to any person, geographic region, or jurisdiction.

3. Accuracy of Billing & Account Information

Order Rejection: We reserve the right to refuse any order you place with us.
Account Accuracy: You agree to provide current, complete, and accurate purchase and account information for all purchases. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

4. Pricing & Payment

Currency: All prices are listed in British Pound Sterling (£ GBP).
Tax: All prices are inclusive of applicable VAT (Value Added Tax) as per UK law.
Price Changes: Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the service without notice.

5. Shipping & Delivery

Our shipping practices are outlined in our Shipping Policy. By placing an order, you agree to the shipping timelines and costs associated with your delivery location. We are not responsible for delays caused by the courier or customs for international orders.

6. Returns, Refunds, & Cancellations

Your rights to return goods or cancel orders are governed by our Refund & Return Policy and Cancellation Policy. Please review these pages for detailed information on the 30-day return window and the 10-business-day (Mon to Fri) refund process.

7. Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:

For any unlawful purpose.
To solicit others to perform or participate in any unlawful acts.
To infringe upon or violate our intellectual property rights or the intellectual property rights of others.
To upload or transmit viruses or any other type of malicious code.

8. Personal Actual Property

All content on this website, including text, graphics, logos, and images, is the property of DUABA AFRO FOODS LTD and is protected by UK and international copyright laws. Unauthorised use of our brand identity is strictly prohibited.

9. Limitation of Liability

DUABA AFRO FOODS LTD does not guarantee that your use of our service will be uninterrupted, timely, secure, or error-free. We shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, or consequential damages of any kind arising from your use of any of our products.

10. Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England and Wales.