Accessibility Statement

Last Updated: March 08, 2026

At duabaafrofoods.co.uk, operated by DUABA AFRO FOODS LTD, we are committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to ensure our African and Caribbean grocery store is available to all customers.

1. Our Commitment

We believe that everyone should be able to shop for their favourite Afro-foods with ease. We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 level AA standards. These guidelines explain how to make web content more accessible for people with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, and neurological disabilities.

2. Accessibility Features on Our Site

To make our website easier to use, we are working on the following features:

Alternative Text: Providing alt-text for product images so screen readers can describe them to visually impaired users.
Keyboard Navigation: Ensuring that the store, cart, and checkout can be navigated using only a keyboard.
Consistent Layout: Maintaining a clear and consistent navigation structure across all pages.
Text Contrast: Ensuring sufficient colour contrast between text and backgrounds to make information easier to read.
Readable Fonts: Using clear, legible fonts that can be resized without losing functionality.

3. Current Accessibility Status

While we strive for perfect accessibility, we recognise that some parts of our website may not yet be fully accessible. We are currently working on:

Improving the labelling of all form elements (like checkout fields).
Ensuring all third-party widgets (like chat buttons) are fully compatible with screen readers.
Reviewing our palette for maximum inclusivity.

4. Technical Specifications

Accessibility of duabaafrofoods.co.uk relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

HTML
WAI-ARIA
CSS
JavaScript

5. Assistive Technology Compatibility

Our website is designed to be compatible with the following assistive technologies:

Modern web browsers (Chrome, Firefox, Safari, Edge).
Screen readers (such as NVDA, JAWS, and VoiceOver).
Screen magnifiers.

6. Feedback & Contact Information

We welcome your feedback on the accessibility of our website. If you encounter accessibility barriers or have suggestions on how we can improve, please let us know:

duabaafrofoods.co.uk is a brand owned and operated by DUABA AFRO FOODS LTD

Legal Entity Name: DUABA AFRO FOODS LTD

Company Registration Number: 14814509

Registered Address: 5 Cameron Terrace, Herbert Road, London, N15 4FG, United Kingdom

Phone: +44 20 3322 5623

E-mail: admin@duaba.co.uk

WhatsApp Chat: WhatsApp Chat available on the website

Business Hours: 09:00 AM to 5:00 PM (Monday to Friday) (GMT+00:00) Greenwich Mean Time (London)

Response Time: We aim to respond to accessibility enquiries within 2 business days.

7. Formal Complaints

If you are not satisfied with our response to your accessibility inquiry, you can contact the Equality Advisory and Support Service (EASS) in the United Kingdom for further guidance.